How We Uphold Anti-Money Laundering Standards at Rocket Play

At Rocket Play, we take our anti-money laundering (AML) obligations seriously. Operating under our Curaçao licence (8048/JAZ2020-013), we run a full compliance program that covers every financial activity on the platform, from AUD card deposits via Visa and Mastercard to crypto transactions in Bitcoin, Ethereum, TRON, USDT, and beyond.

Our compliance team monitors transactions in real time, using risk-scoring models to identify unusual patterns before they can escalate. Every account goes through Know Your Customer (KYC) verification: you will be asked to confirm your identity, address, and source of funds at defined thresholds. This is standard practice across licensed operators and keeps the platform fair for everyone.

We retain detailed records of all financial transactions for a minimum of five years, consistent with international AML standards. Large or atypical deposits automatically trigger additional review, regardless of the payment method. Where a transaction cannot be satisfactorily explained, we are required by our licence conditions to file a Suspicious Activity Report with the appropriate authorities.

Players found in breach of our AML rules will have their accounts suspended and, where legally required, funds referred to the relevant bodies. We cooperate fully with law enforcement and regulatory inquiries. If you have any questions about our AML procedures, our compliance team is available around the clock via live chat or email.

Rocket Play holds a Curaçao gaming licence (8048/JAZ2020-013), and our AML framework meets the obligations that come with it. Every transaction processed on our platform - from a Bitcoin deposit to a Skrill withdrawal or a card payment through Visa or Mastercard - passes through automated screening in real time. Our system monitors amounts, frequencies, and velocity patterns, routing any flagged activity to our compliance team for manual assessment before funds are released.

KYC verification is mandatory for all players. When cumulative deposit activity reaches applicable thresholds, we request a government-issued photo ID, a proof-of-address document dated within three months, and, where necessary, evidence of the source of funds. Pending withdrawals are placed on hold until documents are reviewed and approved. We keep this process as straightforward as we can while maintaining the rigour our licence requires.

Transaction records are retained for a minimum of five years in line with regulatory requirements. Our compliance staff train regularly on identifying AML indicators, and we file Suspicious Activity Reports (SARs) with the relevant authorities whenever circumstances require it. We cooperate fully and promptly with lawful requests from regulators and law enforcement - no exceptions.

If something on your account looks unusual, contact us by live chat, email, Telegram, or phone. We treat every report seriously and investigate without delay.

At Rocket Play, our KYC process is straightforward and built to protect you. Operating under Curaçao licence 8048/JAZ2020-013, we are required to verify the identity of all players before releasing withdrawals or when our compliance team flags an account for review.

Account verification at Rocket Play follows a clear two-stage process. First, we confirm your identity using government-issued photo ID and proof of current address. Second, for cumulative deposits exceeding AUD 2,000 in any rolling 30-day period, we require a source-of-funds declaration. Both stages must be completed before we release any withdrawal, regardless of whether you paid by Visa, Mastercard, or crypto.

Our automated monitoring engine reviews every transaction against each player's established behaviour. Deposits that deviate sharply from your normal pattern, rapid cycling between wallets such as Bitcoin and TRON, or unusual withdrawal sequences all trigger a manual review by our compliance team within 24 hours. Accounts may be restricted during that window, and we notify you immediately by email or live chat the moment a hold is applied.

Enhanced due diligence applies to politically exposed persons, individuals on international sanctions lists, and accounts with cumulative deposits above AUD 10,000. In those cases we may request video verification and further supporting documents. All records are retained for a minimum of five years, and we file suspicious-activity reports with the relevant authorities under our Curaçao licence 8048/JAZ2020-013. Crypto deposits, including Bitcoin, Ethereum, and TRON, go through the same checks; blockchain analytics tools help us confirm the origin of funds before any withdrawal is approved.

If you have questions about your verification status or the documents we need, our compliance team is available via live chat, email, phone, or Telegram. Standard verification typically completes within one business day, so you can get back to what matters: playing at Rocket Play.

Under our Curaçao licence (8048/JAZ2020-013), we screen every player registration and transaction against major international sanctions databases before any account is activated or funds are moved. This applies to all players in Australia and wherever else we operate. Screening is a core pillar of how we protect our platform and the people who play here.

We cross-reference the OFAC Specially Designated Nationals list, the UN Security Council Consolidated List, the EU Financial Sanctions database, and the Australian Department of Foreign Affairs and Trade (DFAT) sanctions register. Any name, entity, or jurisdiction flagged across these sources is blocked automatically, regardless of the payment channel used: Bitcoin, Visa, Mastercard, USDT, or any of the other deposit methods we support.

When our screening system returns a potential match, the account goes on hold for immediate manual review by our compliance team. Confirmed matches result in account suspension. Where required by law, we escalate such cases to the relevant authorities without delay. We do not process deposits or withdrawals for sanctioned individuals under any circumstances.

We also run ongoing monitoring rather than a one-time check at sign-up. Any change to a player's status, or any update to the lists themselves, triggers an automatic re-evaluation. Our sanctions databases are refreshed every day to reflect the latest published versions.