Our Support Team is Here Around the Clock

At Rocket Play, we want every player to feel supported whenever they need us. We offer four contact channels - live chat, email, phone and Telegram - so you can pick the option that best suits your situation and the nature of your query. Our support team is trained to handle everything from deposit and withdrawal questions to bonus terms, account verification and technical issues.

Our live chat is open every day of the year, around the clock. There are no weekend blackouts and no holiday closures - if something needs sorting at midnight on a public holiday, someone on our team is online to handle it. Phone support runs through extended business hours for players who find it easier to talk things through, and Telegram is available at any time for quick questions or to follow up on an existing case.

English is the main language we work in across live chat, email, Telegram and phone. That keeps things clear and direct for our Australian players, with no risk of something getting lost in translation. For international players joining us from other markets, our team can assist in a number of additional languages through email - simply indicate your preferred language when you write in and we'll match you with the right agent.

Response times sit around one to two minutes on live chat under normal conditions. During peak periods, usually weekend evenings or just after a major promotion launches, waits can run a little longer, but rarely more than five minutes. Email turnaround is within 24 hours. Telegram replies typically arrive within a few hours. If your query involves documents - identity verification, for example - email is the fastest path because you can attach everything in one message.

Our support team operates under the framework of our Curaçao licence (8048/JAZ2020-013), which sets clear procedural expectations around response times for complaints and account queries. Responsible gambling requests, including deposit limits, cooling-off periods and self-exclusion, are applied without delay through any channel. Our agents handle these directly rather than escalating unnecessarily, so you receive a resolution, not a redirect to another team.

The question we receive most is simple: is Rocket Play licensed? We operate under a Curaçao licence (number 8048/JAZ2020-013), which sets binding requirements for player fund protection, responsible gambling tools, and fair-play auditing. That licence number is in our footer, and you can verify it independently at any time.

Deposits and withdrawals come in close behind. We support Visa, Mastercard, Skrill, Jeton, MuchBetter, and a full range of crypto: Bitcoin, Ethereum, Litecoin, Dogecoin, TRON, USDT, and Tether. Crypto withdrawals are typically the fastest, often processed within the hour. Card and e-wallet payouts go through our standard review window, which we aim to clear within 24 hours. All balances are held and displayed in AUD, so no currency conversion applies.

Third on the list is our welcome offer. New players receive a 100% deposit match plus 100 free spins, credited automatically on your first qualifying deposit with no promo code required. Wagering requirements apply to both the bonus funds and any free spin winnings. The full terms are on our Promotions page, and we recommend reading them before you claim.

Players regularly ask whether our games are tested for fairness. Every title in our library comes from certified providers: Pragmatic Play, Evolution, NetEnt, Quickspin, Yggdrasil, BGaming, and more. Published RTP figures apply to each game - Big Bass Bonanza runs at 96.71%, Lightning Roulette at 97.30%. Finally, if you need to reach us directly, our team is available around the clock via live chat, email, Telegram, or phone. Live chat is the quickest route for anything time-sensitive.

Reaching our team is straightforward - we are available every day of the year through four contact channels. Whether your question is simple or needs a closer look, there is always someone on hand to help. Pick the option below that suits your situation and we will get you sorted without unnecessary back-and-forth.

Our affiliate and partnership program is open to media buyers, content publishers, and traffic network operators who want to promote Rocket Play to players in Australia and beyond. We manage affiliates in-house, meaning you work directly with our own team rather than through a middleman platform. Whether you want to discuss commission structures, sub-affiliate terms, or a fully custom deal, the channels below connect you to the right people.