How We Handle Your Personal Data at Rocket Play Casino

At Rocket Play, we take the privacy of our players seriously. When you register an account, deposit funds, or contact our support team, we collect certain personal information: your name, email address, date of birth, and payment details. This data is necessary to verify your identity, process transactions across methods like Visa, Mastercard, Bitcoin, and Skrill, and comply with our obligations under Curaçao license 8048/JAZ2020-013.

We store your data on secure, encrypted servers. We do not sell, rent, or share your personal information with third parties for marketing purposes. Our game providers - such as Pragmatic Play, Evolution, and NetEnt - may receive limited technical data to deliver their software, but only what is strictly required to run games on our platform. No provider receives your financial details.

You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team via live chat or email - we aim to respond within 48 hours. Certain records may be retained for up to five years to satisfy anti-money laundering obligations. Cookie data is managed separately through your browser settings and our cookie notice, which appears on your first visit to our site.

By creating an account at Rocket Play, you confirm that you have read and agree to this policy. We review and update it periodically; any material changes will be communicated via email or an on-site notice before they take effect.

At Rocket Play, we retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law under our Curaçao licence (8048/JAZ2020-013). Once that period expires, we delete or anonymise your data in a way that makes identification impossible.

Your data is stored on secure servers protected by industry-standard encryption. Access is restricted to authorised personnel only, and we conduct regular internal audits to ensure those controls remain effective. Payment details for methods such as Visa, Mastercard, and our supported cryptocurrency wallets are handled through encrypted channels and never stored in plain text on our systems.

We keep account-related records, including transaction history and communication logs from our Email, Live chat, and Telegram support channels, for a minimum of five years following account closure. This aligns with anti-money-laundering obligations that apply to licensed operators worldwide. Bonus activity, game session data, and deposit records are retained for the same period.

You may request a copy of the personal data we hold, or ask us to correct inaccurate records, by contacting our support team at any time. Requests for deletion are reviewed individually and processed wherever no legal obligation requires continued retention.

When you visit Rocket Play, our website places small text files called cookies on your device. These cookies keep your session active, remember your language preference, and ensure the site loads correctly each time you return. Without them, features like keeping you logged in between pages would simply not work.

We use three categories of cookies. Essential cookies handle login state, fraud prevention, and core site functionality - they cannot be switched off without breaking basic features. Analytics cookies, provided by third-party tools, let us see which pages our players visit most and how long they stay, helping us improve navigation and content over time. Marketing cookies track which campaigns brought you to us and help us show promotions that are actually relevant to you.

You can manage your preferences at any time through your browser settings. Most browsers let you block or delete cookies, though disabling essential cookies may prevent you from logging in or completing deposits and withdrawals. A consent banner appears on your first visit, where you can accept all cookies or adjust your choices by category.

Our cookie list is reviewed periodically. If we introduce new tracking cookies, we update this page and ask for fresh consent where required. For questions about specific cookies we place, contact our team via live chat or email - we are happy to walk you through exactly what each one does.

Rocket Play holds a Curaçao gaming licence (8048/JAZ2020-013) and primarily serves players in Australia, but we process personal data for players from across the world. Where that processing falls under the General Data Protection Regulation (GDPR), we apply its principles in full: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.

If you are resident in the European Economic Area, you hold a specific set of rights over your personal data. You can request access to everything we hold about you, ask us to correct inaccurate records, and request deletion where we no longer have a legal basis to retain data. You may also receive a portable copy of your information in a machine-readable format, object to certain types of processing, or ask us to restrict how we use your data while a dispute is being reviewed.

To exercise any of these rights, reach our support team by email or live chat - both channels are available around the clock. We will acknowledge your request within 72 hours and aim to resolve it within 30 days. In cases involving a large volume of data or complex verification, we may need additional time and will notify you promptly with an explanation.

We do not sell personal data to third parties and we limit sharing to payment processors, identity verification services, and fraud-prevention partners - only as far as necessary to operate your account safely and in compliance with our licence obligations.