Verify Your Rocket Play Account in Minutes
Account verification at Rocket Play is quick and straightforward: upload a valid ID and one proof-of-address document, and our team reviews your submission within 24 hours. Once approved, you can withdraw in AUD freely and without delays.
Curaçao Licensed
Licence 8048/JAZ2020-013
Encrypted and Secure
Your documents are protected end-to-end
Fast Approval
Most accounts reviewed within 24 hours
Simple Upload
ID plus proof of address, nothing more
Full Withdrawal Access
Verified players withdraw AUD without restrictions
24/7 Support
Live chat, email, phone, and Telegram
What Is KYC
A one-time identity check that keeps your account secure and your withdrawals moving
KYC - Know Your Customer - is a standard identity verification process we carry out to protect your account and comply with our Curaçao licence (8048/JAZ2020-013). You only go through it once, and it keeps your Rocket Play account and funds fully secure.
Sign up
Create your Rocket Play account using a valid email address. The whole registration takes under two minutes.
Receive a KYC request
We'll ask you to verify before processing your first withdrawal. This is a requirement tied to our Curaçao licensing obligations.
Submit your photo ID
Upload a passport or current driver's licence. The document must show your full legal name and be in date.
Provide an address document
A utility bill or bank statement dated within three months that matches the address on your profile works perfectly.
Wait for our review
Our team checks submissions within 24 hours. Once approved, you'll receive a confirmation and your withdrawal can go through immediately.
Photo ID
Passport, national ID card, or driver's licence - must be government-issued and currently valid.
Proof of Address
Utility bill, bank statement, or government letter from the last three months showing your full name and address.
Payment Verification
Screenshot or image of your payment method - Visa, Mastercard, or the crypto wallet you used to deposit.
When Verification Is Required
Know exactly when we will ask for your documents
We ask players to complete identity verification at specific points during their time at Rocket Play. This protects your funds and ensures we meet our obligations under Curaçao licence 8048/JAZ2020-013.
First Withdrawal Request
Before we process any AUD payout, we need to confirm your identity. This step prevents unauthorised access to your balance and is required for every new account.
Large or Cumulative Transactions
Withdrawals or combined deposits above AUD 2,000 may trigger an additional review, even on a previously verified account. Our compliance team assesses these automatically.
Bonus Activation
Claiming our 100% welcome bonus or the 100 free spins promotion requires a verified account. Documents submitted in advance keep your payout timeline short.
New Payment Method Added
Adding a card, crypto wallet, or e-wallet that differs from your original deposit method prompts a quick ownership check before withdrawals to that method are approved.
Unusual Account Activity
If our security team flags irregular login patterns or transaction behaviour, they may request documents proactively to protect you.
Send scanned copies to our support address. We review submissions within 24 hours on business days.
Live Chat
Connect with an agent instantly and upload your files directly inside the chat window.
Account Portal
Log in, open your profile settings, and submit documents through our secure verification centre.
Required Documents
A one-time check that protects your account and keeps AUD payouts moving
Verifying your identity is a one-time step that protects your account and lets us process AUD withdrawals without delay. Under our Curaçao licence (8048/JAZ2020-013), we are required to confirm who each player is before releasing funds, so the sooner you submit your documents, the faster your cashouts clear.
For identity, please upload a valid government-issued photo ID: a passport, driver's licence, or national identity card. The document must be current and show your full name, date of birth, and photo clearly. For proof of address, a utility bill or bank statement issued within the last three months works fine. The name and address on the document must match what is on your Rocket Play account.
If you deposited with a Visa or Mastercard, we may request a photo of the card showing the first six and last four digits. Players using Bitcoin, Ethereum, or other crypto wallets are generally not asked for wallet screenshots, though we reserve the right to request additional information in specific cases.
Upload everything through the cashier section of your account. Our team reviews submissions promptly, and most verifications complete within 24 hours.
How KYC Verification Works at Rocket Play
Submit your documents once and our team handles the rest, usually within 24 hours.
Verifying your account is straightforward, and our compliance team typically reviews submitted documents within 24 hours. Under our Curaçao licence (8048/JAZ2020-013), we are required to confirm every player's identity before processing a withdrawal.
Log in and open your profile
Head to your account dashboard and click the Verification tab in your settings menu.
Upload proof of identity
Send a clear scan of your passport, driver's licence, or government-issued photo ID. All four corners must be visible and the expiry date must be current.
Provide proof of address
A bank statement or utility bill issued within the last three months is accepted. The document must show your full name and residential address.
Confirm your payment method
Visa or Mastercard holders send a photo showing the first six and last four digits. Players depositing via Bitcoin, Ethereum, or USDT may need to confirm wallet ownership.
Await our review
We aim to complete verification within 24 hours and send a confirmation email once your account is cleared for withdrawals.
Passport
The fastest document to process. Your photo page must be fully legible with all four corners visible and no glare.
Driver's Licence
Accepted as both photo ID and proof of address, provided it shows your current residential details.
Utility Bill
Gas, electricity, or bank statements dated within 90 days confirm your address. Digital copies are accepted as long as they are unedited.
Verification Timelines
What to expect at each stage of our KYC process
Once you submit your documents, our compliance team reviews everything within 24 hours on business days. Most accounts are cleared faster, often within a few hours of submission, so you can get to playing without a prolonged wait.
The timeline depends largely on the quality of what you send. A clear, legible copy of a valid government-issued photo ID and a recent proof of address are all we need to get started. Blurry or cropped images introduce delays, so take a moment to check your files before uploading.
For withdrawals, verification must be complete before we process your first payout. Your funds are held safely during this window, and once your account is approved, future cash-outs proceed without additional identity checks. Players who verify proactively, before their first withdrawal request, skip the queue entirely.
If our team needs anything extra, such as a bank statement or a source of funds declaration, we will reach out by email or live chat within 24 hours. We operate under Curaçao licence 8048/JAZ2020-013, so every review follows a strict, audited process, and we treat your personal data with the same care.
What to Do If Your Verification Is Declined
A rejected document is almost always fixable - here is how to sort it quickly.
If your documents are rejected, it usually comes down to a correctable detail. The most common reasons are blurred images, expired IDs, or files that crop out important information like your full name or document number. Check the rejection notice carefully: we always include a specific reason so you know exactly what to address.
Re-upload with a clear, unedited photo taken in good light. Make sure all four corners of the document are visible and the file size stays under 8 MB. For proof of address, bank statements or utility bills issued within the last three months work best. Screenshots from online banking apps are accepted as long as they clearly show your full name and residential address.
Still stuck? Our support team is available around the clock via live chat or Telegram, both of which typically respond within a few minutes. You can also reach us by email or phone if you prefer a different channel. We aim to process re-submitted documents within 24 hours, and our team can walk you through the exact requirements before you upload again - saving you the wait.
Verification FAQ
Everything you need to know about confirming your identity and withdrawing at Rocket Play.